Stakeholders’ engagement Schréder is part of an ecosystem. We interact daily with many stakeholders who influence and are influenced by our operations at various levels. Engaging with them is therefore essential to ensure that our strategy is aligned with their needs and interests. The following table summarises our process. Based on the Group’s activities, the following stakeholder groups have been identified: Customers Employees Shareholders Board of Directors Suppliers and business partners Policymakers Local communities At Schréder, each department is responsible for identifying and engaging with its own stakeholders. The formats and scope of dialogue are adapted to the needs and wishes of each stakeholder group and take place on an ongoing basis throughout the year (not specifically as part of the preparation of the Sustainability Report). We are constantly working to improve our engagement process.
Stakeholder group Engagement process
Topics discussed (not exhaustive)
Customers
Regular business meetings Customer visits and training Business network participation Interactions at trade fairs Customer surveys Digital interactions (web site, social media, webinars…) HR driver survey Performance management Internal communication channels: Webinars (business updates), Intranet… Whistleblower channel Health and safety committee
New products and solutions, innovations, pricing and delivery lead times, energy consumption and sustainability performance, project support…
Employees
Company strategy, health and safety, career development and employee experience effective processes, reward strategy, company values and ethics, sustainability performance…
Shareholders
General Assembly Annual report
Company annual report, progress on sustainability strategy and its implementation, business, sustainability and financial performance Company strategy, progress on Wildly Important Goals and Foundational Projects, business, sustainability and financial performance, market trends, innovation roadmap, talent engagement and organisation, corporate governance, risk management, compliance... Financial health, business ethics, quality, customer satisfaction, service, payment terms, responsiveness, delivery and lead time issues, exclusiveness, innovation and technical roadmap, supplier Code of Conduct... Issues that impact operations and products, new legislation, sustainable products that promote a circular economy, transparency, reliable information, business ethics, compliance… Job opportunities, sustainability initiatives (including awareness and training sessions), active role in the local communities’ development of services, building-up new tools to create engagement with local communities, sponsoring and social responsibility initiatives, compliance, ensuring that the company is a stable employer and tax payer, awareness and development of products and services with the aim of reducing environmental impact (protecting wildlife and ecosystems where the company’s solutions are implemented)
Board of Directors
Board meetings, including strategic Committee, Audit Committee and Remuneration Committee
Suppliers and business partners
Supplier Quality Audit System Supply base selection process Regular business contacts (business meetings, business network, communications…) Business contacts (seminars, business network, trade fairs…) Legal watch Position papers on topics that are critical for the company’s business Participation in policy framework discussions and regulatory initiatives
Policymakers (regulations)
Local communities and citizens
Web site, Recruitment sessions Information sessions
Partnerships with NGO, local associations, universities… Training Philantropic projects
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